Privacy Policy

What we collect

• Account info you provide: email, display name, password (stored hashed, never in plain text).
• Trip data: pickup/drop-off points, trip status, fare, and PIN used to match you to a ride.
• Location: while a trip is active, periodic location pings are used to track the trip and to detect implausible ("teleporting") location data as an anti-fraud/anti-spoofing signal.
• Safety reports you file, including any report kind, trip, and free-text you submit.
• Basic technical data (IP address, request metadata) used for rate-limiting and abuse prevention.

How we use it

To operate matching, trips, and payment; to respond to safety reports; to secure accounts (e.g. login-attempt throttling); and to improve the service. We do not sell your personal information.

Who we share it with

The driver or rider on a matched trip sees what a trip requires (e.g. pickup point, display name). Payment processing uses a third-party payment provider. We do not share your data with other third parties except where required by law.

Retention

We retain account and trip records for as long as your account is active plus a limited period after, for support and legal purposes. A dedicated retention schedule and deletion workflow (including for raw location data) has not been finalized yet.

Your choices

You can request access to or deletion of your data by contacting us at the address below. A self-service deletion/export flow is not built yet.

Contact

MatchReach Technologies LLC · 15701 36th Ave SE, Bothell, WA 98012